FAQs

Frequently Asked Questions


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Typically orders that qualify for free shipping are sent via USPS or UPS. You also have the option to select a preferred shipping method at checkout (may have additional charges).

Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays. We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination.

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We reuse boxes that have been shipped to us either from our distributors, family & friends, or various other stores. We focus on being as green as possible, so we reuse as much as we can! We apologize for ugly boxes, but mother nature thanks you!