Frequently Asked Questions

Verify the checklist on our Order Assistance page!

Keep the damaged product and the box it was shipped in. Follow the rest of the instructions on our Order Assistance page!

You earn rewards & tokens for completing certain activities! Check out our Rewards & Tokens program.

Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays. We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Check our Shipping & Returns page or Contact Us directly and we’ll take you through the process.

Visit our Contact Us page to quickly view all our contact information!

As a default, orders will not ship until all items on that order are available.  We suggest putting pre-orders on separate orders from currently available items so that they can ship as soon as they are available.

Certainly! If you would like customization to your order/product, please email [email protected] details on your request.

Our mission is to provide the best prices we can right from the moment we put a product up for sale, therefore we do not price match other retailers.

Typically orders that qualify for free shipping are sent via USPS or UPS. You also have the option to select a preferred shipping method at checkout (may have additional charges).