Verify the checklist on our Order Assistance page!

Keep the damaged product and the box it was shipped in. Follow the rest of the instructions on our Order Assistance page!

Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays. We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Check our Shipping & Returns page or Contact Us directly and we’ll take you through the process.

Certainly! If you would like customization to your order/product, please email [email protected] details on your request.

Once your order is placed and payment is confirmed, we will process your order as quickly as possible. Our typical processing time is 1-3 business days. However, please note that this may vary depending on factors such as the availability of the item and order volume. We will provide you with an estimated shipping date during the checkout process or in the order confirmation email.