My Order Never Arrived!
Verify the checklist on our Order Assistance page!
When will I get my Pre-Order?
Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays. We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination.
My order contains in-stock and Pre-Order items. Can you ship the Pre-Order items separately?
As a default, orders will not ship until all items on that order are available. We suggest putting pre-orders on separate orders from currently available items so that they can ship as soon as they are available.
What Shipping Carriers Do You Use?
Typically orders that qualify for free shipping are sent via USPS or UPS. You also have the option to select a preferred shipping method at checkout (may have additional charges).
How Long Will It Take To Get My Order?
Once your order is placed and payment is confirmed, we will process your order as quickly as possible. Our typical processing time is 1-3 business days. However, please note that this may vary depending on factors such as the availability of the item and order volume. We will provide you with an estimated shipping date during the checkout process or in the order confirmation email.
Do You Ship Internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Additional customs duties, taxes, and fees may apply depending on your country’s regulations. Please review out Shipping & Returns for more information.
Do You Offer Local Pickup?
Yes! We offer you the chance to pick up your order yourself! Just make sure to select Local Pickup at checkout and that you're in the Milwaukee, WI area to be able to pick up. Orders are typically ready for pickup within 24hrs!
Why Does My Box Look…Weird?
We reuse boxes that have been shipped to us either from our distributors, family & friends, or various other stores. We focus on being as green as possible, so we reuse as much as we can! We apologize for ugly boxes, but mother nature thanks you!
How Much Is Shipping?
We offer free shipping on most orders of $100 or more to the contiguous United States. If your address is not located in the contiguous United States (Hawaii, Alaska, International, ect.) your order does not qualify for free shipping. For unqualified orders, shipping rates will be calculated at checkout.
